Selecting a region changes the language and/or content on. Enter the Response Code and click Activate.Enter your Request code and click Generate.Switch to an online computer and navigate to install Application Manager 6.2 - Windows AAM 6.2 link - Mac AAM 6.2 link.Click Offline Activation and click Generate a Response Code.At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.If you cannot complete this process within 72 hours, contact Adobe Support for additional assistance. Complete this process within a 72-hour period. Make sure that you have access to a computer with Internet access to complete the steps below. Volume license customers can also use the Adobe Application Manager Enterprise Edition for assisting with this workflow.Ĭomplete this process for every offline computer that you want to activate. Store and volume license customers can use these steps. Computers that will never have an Internet connection must use the Offline Activation process to Activate. Perhaps this will be resolved and I shall update this thread. I was on hold for 60 minutes and had to quit to go and do a task. Make sure you are using the correct installer for your product and platform. The pleasant lady in sales said she would transfer me to phone technical support. Solution 1: Check your installer and reenter the serial number. But as I was about to relay that information to the support person, he ended the chat session! The lady in sales said that Encore is definitely included in Creative Cloud. I called them and asked the support guy to wait on the chat session until I had an answer. Adobe® Premiere® Pro CS6 software combines incredible performance with a sleek, revamped user interface and a host of fantastic new creative features, including Warp Stabilizer for stabilizing footage, dynamic timeline trimming, expanded multicam editing, adjustment layers, and more. However, the support person told me I needed to contact sales. Well, I was having the chat on my laptop (running XP) and I guess the support person was also on XP so the case was proved! I think it would be better if Adobe showed the application (possibly greyed out) with a note that it cannot be installed on the PC that is viewing the page. Unfortunately, you may only know the serial number has been blocked for this reason when re-activating or reinstalling Adobe software. If you view the same page under Windows 7 it does show Premiere Pro. Adobe blocks serial numbers that have not been issued by Adobe, or have been used fraudulently by unauthorized sellers to produce counterfeit software. If you view the page with XP (for example), it does not show Premier Pro because Premiere Pro works only on a 64 bit OS. Now on that page, Adobe has done something clever and stupid. To prove the point, the support person pointed me to this page: The support person told me emphatically that Encore is not part of Creative Cloud and can be obtained only by buying Premiere Pro and not from the Creative Cloud subscription. Theres no generic OS X place for storing product keys. I spent 30 minutes on a chat session with Adobe support. Illustrator, Photoshop, and Premiere Pro all work fine. I have found that waiting or rebooting the PC does not fix the problem. It appears this is a common problem, but there does not seem to be a common solution. "Congratulations! You have successfully connected to Adobe License Management Server." I did a live chat with adobe tech from 8-9pm est tonight. I had previously got the problem identified here:įollowing the recommendations fixed the problem, but still Encore has the same issue. Encore CS6 worked yesterday, its been working since I installed it over a year ago, but today it asks for a serial number, and as a current CC member I dont have a serial nor did I ever have a serial number. Please relaunch the application and provide a valid serial number." "Adobe Encore CS6 cannot run in trial mode. The first time I try to run Encore, I get the two screens shown in that thread and repeated here: I am running Windows 7 on a new Dell Vostro, have a subscription to Creative Cloud, have never installed a trial version of the software, and recently installed Premier Pro.
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